Whether you’re reporting an issue or planning maintenance, we’re here to support you quickly and professionally.
At VebaBox, we understand that the performance of your cooling unit is vital to your business. That is why we offer high-quality service and maintenance options tailored to your operation. Whether you are dealing with a technical issue, planning a routine inspection, or choosing a long-term maintenance plan, we are ready to support you.
From quick troubleshooting to preventive maintenance, our service team helps you avoid downtime, protect temperature-sensitive cargo, and extend the lifespan of your VebaBox unit. Wherever you operate, we are here to keep your cooling solution performing at its best.
Want to know more?
What we do:
What we need from you:
Briefly describe what the issue is. Does it relate to the cooling engine, the powerpack or the box itself?
Check the product sticker on cooling engine (TU) & door of the box
One-Time Service
Need a calibration, technical check-up, or preventive inspection before peak season? Book a one-time service that fits your schedule.
What we do:
What we need from you:
To report malfunctions you can reach us by telephone at +31 (0)413 782 145 or by e-mail service@vebabox.com.
Make sure you have the serial number at hand, it can be found on the gray sticker on the VebaBox, see the attached photo. This serial number is essential when reporting the fault.
Please provide a clear description of the problem and/or error message, and if possible, include photographs to help us resolve the problem quickly and efficiently.
Your VebaBox in perfect condition! Keep it cool!
A longer lifespan of your VebaBox and the chance of fewer malfunctions due to annual maintenance.
The following applies to all electrical appliances: have them regularly maintained for safe operation and optimal performance. With regular maintenance you reduce the chance of malfunctions and extend the lifespan of your VebaBox. You also enjoy high uptime and avoid high repair costs. And you will notice that in your wallet!
We always recommend that you perform maintenance at least once a year.
There are various options for maintaining your VebaBox. You can choose to take out a service and maintenance subscription or have a one-off maintenance or inspection carried out. We believe it is important that all VebaBoxes are well maintained. That is why we offer various service and maintenance subscriptions. Below you can immediately see which maintenance subscriptions we offer and which best suit your situation.
See the subscription choices below, including the associated rates.
Our VebaBox expert will start by checking the operation of your VebaBox. He examines, among other things, the performance of your VebaBox based on the functional test. He will then carefully check the airframe, the cooling unit and the power supply. The cooling unit is then cleaned and the rubbers greased where necessary. The call-out costs are included.
Checking the airframe, cooling unit and power supply
Cleaning cooling unit
Functional test
Greasing rubbers
Small material
Our VebaBox expert will start by checking the operation of your VebaBox. He examines, among other things, the performance of your VebaBox based on the functional test. He will then carefully check the airframe, the cooling unit and the power supply. The cooling unit is then cleaned and the rubbers greased where necessary. The VebaBox is also calibrated, after which you will receive a calibration certificate to demonstrate that your VebaBox falls within the stated specifications.
Calibrate + certificate
Including labor costs
If any issues arise, rest assured that you won’t have to endure days without your VebaBox for repairs. We provide a replacement cooling unit promptly, ensuring minimal downtime and high uptime for you. During maintenance, our service technician conducts a thorough inspection of your VebaBox, assessing its performance through functional tests. They meticulously examine the airframe, cooling unit, and power supply, cleaning and lubricating components as needed. All replacements are done at no extra cost. Once complete, your VebaBox is calibrated, and you’ll receive a calibration certificate, verifying its adherence to specified standards.
All parts free
Assistance within 24 hours, except weekends
Replacement cooling unit in case of malfunction
Do you need help with a solution or do you need service? Call us on workdays between 8 a.m. and 5 p.m. Then we will look at which solution you need. We can also see if there is room at the nearest service location or we will send a service technician. Of course, you can also immediately decide to take out a maintenance subscription.
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